In this episode of The Inflow Experience Podcast, host Austin Culp sits down with Nikola Mrksic, CEO and co-founder of Poly AI. They dive into the future of AI in customer service, exploring how Poly AI’s innovative voice assistants are transforming the industry by enhancing customer experiences and reducing frustration with traditional IVR systems. Nikola shares insights on the evolution of AI, the limitations of current technologies, and how Poly AI is leading the charge in developing sophi...
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In this episode of The Inflow Experience Podcast, host Austin Culp sits down with Nikola Mrksic, CEO and co-founder of Poly AI. They dive into the future of AI in customer service, exploring how Poly AI’s innovative voice assistants are transforming the industry by enhancing customer experiences and reducing frustration with traditional IVR systems. Nikola shares insights on the evolution of AI, the limitations of current technologies, and how Poly AI is leading the charge in developing sophi...
Transforming the Customer Experience in Credit Unions
The Inflow Experience Podcast
11 minutes
2 years ago
Transforming the Customer Experience in Credit Unions
In this episode of The Inflow Experience Podcast, join us as we dig into a real-world customer experience with Josh Carpenter, a seasoned enterprise account executive at InflowCX. Josh recounts a perplexing encounter with his long-standing credit union, highlighting a series of card lock incidents during his travels. We dissect the flaws in the process and explore potential solutions, touching on self-service options, streamlined authentication, and the merits of outsourcing after-hours suppo...
The Inflow Experience Podcast
In this episode of The Inflow Experience Podcast, host Austin Culp sits down with Nikola Mrksic, CEO and co-founder of Poly AI. They dive into the future of AI in customer service, exploring how Poly AI’s innovative voice assistants are transforming the industry by enhancing customer experiences and reducing frustration with traditional IVR systems. Nikola shares insights on the evolution of AI, the limitations of current technologies, and how Poly AI is leading the charge in developing sophi...
