#09 - Systemic Trust: How We Test, Regulate & Translate AI Compliance

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The in-between trust podcast

Eva Simone Lihotzky

11 episodes

4 days ago

The in-between trust podcast explores how we build, break, and rebuild trust in a world shaped by accelerating technology. Hosted by Eva Simone Lihotzky, the podcast holds space for in-depth conversations at the intersection of AI, business, ethics, and human connection. Through interdisciplinary voices - from business and politics to neuroscience to tech and systems thinking in organizations - it invites reflection over performance and makes room for ambiguity, emotion, and meaningful deep dives into one of the complex topics we need to solve as a society and beyond.

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#09 - Systemic Trust: How We Test, Regulate & Translate AI Compliance

The in-between trust podcast

29 minutes 17 seconds

3 weeks ago

#09 - Systemic Trust: How We Test, Regulate & Translate AI Compliance

🎙️ With Andrea Schlüter – Head of Strategy, Operations and Partnerships

Summary

In this episode of the in-between trust podcast, Eva Simone Lihotzky speaks with Andrea Schlüter about the evolving relationship between trust and technology, with a special focus on AI systems, certification, and governance. They explore how trust is designed into systems, how regulation can become a foundation for innovation, and the challenges of aligning technical complexity with cultural context. Andrea shares insights from her work at the TÜV AI Lab, where building frameworks for trustworthiness in AI is more than compliance—it’s about shaping the future of safe, transparent, and ethical technology.

🔑 Takeaways

Trust is about consistency between claims and outcomes
AI requires verifiable trust, not just promises
Certification provides measurable trust and a market advantage
Regulation can enable innovation by reducing fear and ambiguity
Cultural dimensions shape how we interpret and build trust in tech
A common language is crucial for aligning diverse stakeholders
Europe has an opportunity to lead in trustworthy AI frameworks
Transparency and ethics must be embedded by design
Governance is a cultural task as much as a technical one
Building trust in AI is an ongoing, collective responsibility

🎙️ Sound Bites

"Trust is a lot about consistency."

"Trustworthiness by design is key."

"We need a common language among experts."

⏱️ Chapters

00:00 Understanding Trust in Technology

03:09 The Role of AI in Trustworthiness

06:10 Building Trust through Certification

08:59 Navigating the AI Ecosystem

12:05 The Challenge of Trust in AI Systems

14:48 Cultural Aspects of Trust in AI

17:41 Establishing a Common Language for AI

20:44 The Importance of Diverse Perspectives

23:58 Practical Benefits of AI Taxonomy

26:41 Reflections on Trust and Innovation

🔭 Keywords

trust, technology, AI, certification, trustworthiness, TÜV, AI Act, innovation, ethics, culture

💻 Links

in-between trust on Instagram: @inbetween_trust

More about TÜV AI Lab: https://www.tuev-lab.ai

More about Andrea Schlüter: https://www.linkedin.com/in/andrea-schlueter/