All content for The Improvement Nerds Podcast is the property of thegreendotconsultinggroup and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Join us as our guest share with us their greatest passions and the things that make them nerdy. All with the hope of chaning the world.
S2 E7 - Nerding Out About Nuggets with David Reid at Chick-fil-A
The Improvement Nerds Podcast
44 minutes 34 seconds
8 months ago
S2 E7 - Nerding Out About Nuggets with David Reid at Chick-fil-A
Chick-fil-A’s Secret to Efficiency: How They Master Process Improvement | Featuring David Reid🚀 Ever wondered how Chick-fil-A moves so fast while delivering top-tier customer service? In this episode of the Improvement Nerds Podcast, we sit down with David Reid, Director of Industrial and Systems Engineering at Chick-fil-A, to uncover the process improvement, Lean strategies, and customer-first culture that make Chick-fil-A an industry leader.🎧 Listen in as we cover:✅ How Chick-fil-A trains 200,000+ employees for service excellence✅ The secret behind their lightning-fast drive-thru operations✅ Why process improvement is embedded in their culture✅ Behind-the-scenes at Chick-fil-A’s Hatch Innovation Lab✅ Lessons in Lean Six Sigma & continuous improvement📌 Timestamps for Easy Navigation:00:00 – Welcome to the Improvement Nerds Podcast!01:12 – Chick-fil-A’s approach to customer service & empathy training05:38 – How drive-thru efficiency is optimized for speed & accuracy10:15 – The Second Mile Service philosophy—what sets Chick-fil-A apart15:30 – How Chick-fil-A trains young employees in process improvement20:45 – Lean Six Sigma at Chick-fil-A: Is it really Lean?25:18 – The Hatch Innovation Lab: Where new ideas come to life30:50 – Real-world process improvement success stories from the team35:22 – Why Chick-fil-A turned down a $30M cost-saving idea40:10 – The future of data, automation, and IoT at Chick-fil-A45:33 – David’s favorite Chick-fil-A order 🍗🔥 Don’t miss this behind-the-scenes look at how Chick-fil-A blends process excellence with customer satisfaction!📢 Like, subscribe, and comment if you love learning about Lean Six Sigma, process improvement, and business innovation!🎙️ Listen on Apple Podcasts, Spotify, & More: https://linktr.ee/improvementnerdspodcast
📩 Stay Updated: Subscribe for more insights on continuous improvement & Lean thinking#ChickFilA #ProcessImprovement #LeanSixSigma #ContinuousImprovement #BusinessInnovation #CustomerExperience #LeanThinking #Efficiency #HatchInnovationLab #ImprovementNerdsPodcast #FastFoodIndustry
The Improvement Nerds Podcast
Join us as our guest share with us their greatest passions and the things that make them nerdy. All with the hope of chaning the world.
