The Impact Room - Conversations That Shape Exceptional Leadership
Douglas Jackson
79 episodes
1 week ago
The Impact Room by Douglas Jackson, where conversations shape exceptional leadership.
Are you a business leader, founder, or aspiring executive looking to make a real impact?
Welcome to The Impact Room, where the most curious and courageous leaders share how they’re reshaping the world of work, leadership, and customer experience.
where exceptional, diverse, and impactful leaders share the stories and strategies shaping the future of business.
Each episode explores real experiences from CEOs, COOs, and Chief Customer Officers, senior leaders and customer-centric leaders driving transformation, growth, and purpose.
Brought to you by Douglas Jackson, specialists in executive search for growth focused, customer and people-led organisations.
All content for The Impact Room - Conversations That Shape Exceptional Leadership is the property of Douglas Jackson and is served directly from their servers
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The Impact Room by Douglas Jackson, where conversations shape exceptional leadership.
Are you a business leader, founder, or aspiring executive looking to make a real impact?
Welcome to The Impact Room, where the most curious and courageous leaders share how they’re reshaping the world of work, leadership, and customer experience.
where exceptional, diverse, and impactful leaders share the stories and strategies shaping the future of business.
Each episode explores real experiences from CEOs, COOs, and Chief Customer Officers, senior leaders and customer-centric leaders driving transformation, growth, and purpose.
Brought to you by Douglas Jackson, specialists in executive search for growth focused, customer and people-led organisations.
The Truth Of Why AI Is Failing Your Customers - And Why Many Businesses Might Be Getting It Wrong - Top Tips To Help Turn This Around - Scott Kerr, Eviden,
The Impact Room - Conversations That Shape Exceptional Leadership
31 minutes
7 months ago
The Truth Of Why AI Is Failing Your Customers - And Why Many Businesses Might Be Getting It Wrong - Top Tips To Help Turn This Around - Scott Kerr, Eviden,
What if everything you knew about AI was wrong?
In this episode of The Impact Room, Perry Fletcher is joined by Scott Kerr, the Head of Experience Management and Conversational Analytics at Eviden, to discuss why so many businesses are missing the mark when it comes to using AI and Conversational Analytics to enhance customer experience.
Scott dives into the common pitfalls and misconceptions around AI strategies and explains why a lack of empathy and emotional intelligence is costing companies dearly. Discover how merging data analytics with human insight is the true key to unlocking meaningful customer interactions and transforming business performance.
"AI without empathy is just data. The real value is when you merge analytics with genuine human insight. That's when you start transforming customer experiences."
From speech analytics and predictive analytics to the practical steps leaders can take to create more effective, customer-centric AI systems, this conversation is a must-listen for anyone committed to building lasting, human-centered customer experiences.
Tune in now and level up your AI strategy!
If you would prefer to watch this episoide you can do The Impact Room Podcast from Douglas Jackson Youtube recording AI, Dat, Conversational Analytics
The Impact Room Podcast – Where exceptional, diverse and impactful leadership and wisdom is shared...
#AI #ConversationalAnalytics #SpeechAnalytics #CustomerExperience #Leadership #EmotionalIntelligence #TheImpactRoom #DouglasJackson #ScottKerr #CustomerInsights
The Impact Room - Conversations That Shape Exceptional Leadership
The Impact Room by Douglas Jackson, where conversations shape exceptional leadership.
Are you a business leader, founder, or aspiring executive looking to make a real impact?
Welcome to The Impact Room, where the most curious and courageous leaders share how they’re reshaping the world of work, leadership, and customer experience.
where exceptional, diverse, and impactful leaders share the stories and strategies shaping the future of business.
Each episode explores real experiences from CEOs, COOs, and Chief Customer Officers, senior leaders and customer-centric leaders driving transformation, growth, and purpose.
Brought to you by Douglas Jackson, specialists in executive search for growth focused, customer and people-led organisations.
