In this episode of The Impact Room, Michelle Ansell, Managing Partner at Douglas Jackson, speaks with Susan Caesar, Director of Artificial Intelligence at the International Coaching Federation and founder of Humain.org about how AI is transforming leadership, workplaces, and the world as we know it. Susan shares real-world insights on human-centred AI, digital transformation, and the role of purpose-driven leadership in the age of automation. Drawing from her global experience at brands like Airbnb, Sage, and ASOS, she explores how organisations can harness AI for good, stay agile, and empower people to thrive. Whether you're a CEO, emerging leader, or just AI-curious, this episode unpacks what the future holds – and how to navigate it with confidence, ethics, and humanity at the core. Topics include:– Human-centred innovation and AI ethics– The real role of the CEO in an AI world– How AI is changing work, leadership, and society– Why diversity and inclusion are essential to the future of AI Plus: How to get started with AI, elevate your career, and explore Susan’s work at www.humain.org including her own Podcast with plenty of AI focussed guests and subjects.  Follow and connect with Susan here https://www.linkedin.com/in/susancaesar/ If you would prefer to watch the episode you can do that here:  https://youtu.be/Of_5OaM7HH4 Learn more about Douglas Jackson here. https://www.douglas-jackson.com/ The Impact Room is a Business, CX and Leadership Podcast bought to you by Douglas Jackson. Stay updated with our latest episodes. We dive deep into pressing topics that impact your customer led business, featuring interviews with influential leaders and in-depth discussions on the future of leadership, business, Customer Experience, Diversity and industry trends.