The Impact Room - Conversations That Shape Exceptional Leadership
Douglas Jackson
79 episodes
1 week ago
The Impact Room by Douglas Jackson, where conversations shape exceptional leadership.
Are you a business leader, founder, or aspiring executive looking to make a real impact?
Welcome to The Impact Room, where the most curious and courageous leaders share how they’re reshaping the world of work, leadership, and customer experience.
where exceptional, diverse, and impactful leaders share the stories and strategies shaping the future of business.
Each episode explores real experiences from CEOs, COOs, and Chief Customer Officers, senior leaders and customer-centric leaders driving transformation, growth, and purpose.
Brought to you by Douglas Jackson, specialists in executive search for growth focused, customer and people-led organisations.
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The Impact Room by Douglas Jackson, where conversations shape exceptional leadership.
Are you a business leader, founder, or aspiring executive looking to make a real impact?
Welcome to The Impact Room, where the most curious and courageous leaders share how they’re reshaping the world of work, leadership, and customer experience.
where exceptional, diverse, and impactful leaders share the stories and strategies shaping the future of business.
Each episode explores real experiences from CEOs, COOs, and Chief Customer Officers, senior leaders and customer-centric leaders driving transformation, growth, and purpose.
Brought to you by Douglas Jackson, specialists in executive search for growth focused, customer and people-led organisations.
John Sills, Managing Partner at The Foundation, A Customer Led Growth Consultancy, Author of the Human Experience, Trustee of Young Enterprise and Board Advisor
The Impact Room - Conversations That Shape Exceptional Leadership
34 minutes
5 months ago
John Sills, Managing Partner at The Foundation, A Customer Led Growth Consultancy, Author of the Human Experience, Trustee of Young Enterprise and Board Advisor
In our latest episode we were joined by John Sills, John is a Managing Partner at The Foundation, a customer led growth consultancy, who help their clients explore new perspectives and to reconnect with what customers really value, creating Impact and commercial success. John is the Author of The Human Experience and, Board Advisor, Trustee of Young Enterprise, John spent many years with global brand HSBC, improving their perception, innovation and knowledge.
Unlock the Secrets of Customer-Centric Growth
I had the privilege of sitting down with John Sills, Managing Partner at The Foundation – The Customer-Led Growth Consultancy, and author of the acclaimed book The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organisation.
From exploring the ‘Doorman Fallacy’—a concept popularised by Rory Sutherland—where strategies become overly fixated on cost-saving and efficiency, to discussing why innovation doesn't stem from "Would you recommend this?" surveys, John’s insights are nothing short of transformative.
Key Takeaways from This Episode:
Simplicity Wins: Learn why clear and straightforward customer journeys are the cornerstone of exceptional experiences.
Empathy in Action: Discover how reconnecting leadership teams with the daily reality of customers fosters real change.
The Power of Storytelling: Uncover how stories can inspire teams and ignite a cultural shift toward customer-led success.
"Businesses thrive when they make life better for their customers. Simplicity, empathy, and genuine connection are what truly create lasting loyalty."
If you’re ready to redefine your customer experience strategy and build stronger, more human connections with your audience, this episode is a must-watch!
If you would prefer to watch the full vidoe you can do that here:
Watch the full conversation here: https://youtu.be/tK06U_1Q8O8
Connect with John here (9) John Sills | LinkedIn
The Foundation can be found here The Foundation | The Customer-Led Growth Consultancy
The Book the Human Experience https://amzn.eu/d/hL9qXsf
To learn more about Douglas Jackson Executive Search Firm, here Douglas Jackson: Executive Search Firm
The Impact Room Podcast – Where exceptional, diverse and impactful leadership and wisdom is shared...
The Impact Room - Conversations That Shape Exceptional Leadership
The Impact Room by Douglas Jackson, where conversations shape exceptional leadership.
Are you a business leader, founder, or aspiring executive looking to make a real impact?
Welcome to The Impact Room, where the most curious and courageous leaders share how they’re reshaping the world of work, leadership, and customer experience.
where exceptional, diverse, and impactful leaders share the stories and strategies shaping the future of business.
Each episode explores real experiences from CEOs, COOs, and Chief Customer Officers, senior leaders and customer-centric leaders driving transformation, growth, and purpose.
Brought to you by Douglas Jackson, specialists in executive search for growth focused, customer and people-led organisations.
