Ep #10 - Brave Conversations: AI, Change, and the Human Side of Work w/ Neal Travis

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/0a/22/02/0a22028b-0909-cae2-3995-3b8060262997/mza_16069575860411983183.jpeg/600x600bb.jpg

The Human Protocol

Mykel Salomon

12 episodes

2 days ago

The Human Protocol Podcast is about staying human while building the future. Hosted by Mykel Salomon, each weekly episode explores the intersection of technology, leadership, and purpose — from AI transformation and innovation to the personal stories of the people shaping it all. Through honest conversations with founders, thinkers, and builders, we uncover how values, meaning, and impact endure in a world being rewritten by code. Whether you’re leading in tech, navigating change, or simply curious about the human side of progress, this is your space to reconnect with what truly matters.

Business

Technology

RSS

All content for The Human Protocol is the property of Mykel Salomon and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Business

Technology

https://hosting-media.rs-prod.riverside.fm/media/podcasts/cc4527cc-9cae-4890-904c-8b965c5fecf9/logos/455a6958-6777-4e27-8b13-dec72c443ef7.jpeg

Ep #10 - Brave Conversations: AI, Change, and the Human Side of Work w/ Neal Travis

The Human Protocol

50 minutes 27 seconds

2 weeks ago

Ep #10 - Brave Conversations: AI, Change, and the Human Side of Work w/ Neal Travis

Summary

In this episode of The Human Protocol, host Mykel Salomon engages in a thought-provoking conversation with Neil Travis, Head of Customer Experience at the Academy to Innovate HR. They explore the transformative impact of AI on work, leadership, and personal growth. Neil shares insights on navigating brave conversations about AI's implications, the importance of job satisfaction in a changing landscape, and the need for organizations to embrace AI as a tool for efficiency and innovation. The discussion emphasizes the significance of education, collaboration, and maintaining a human-centric approach in the face of technological advancements.

Takeaways

AI is reshaping the workplace and requires brave conversations.

Leaders must navigate sensitive discussions about growth and opportunities.

Psychological safety is crucial for open dialogue about AI.

Clarity and honesty are key in difficult conversations.

AI may change job roles, but it can also enhance creativity.

Job crafting will be essential in adapting to new realities.

AI can help unlock previously unattainable opportunities.

Education and hands-on experience with AI are vital for individuals.

Organizations must prepare their teams for AI integration.

Collaboration between AI companies and users is essential for success.

Chapters

00:00 The Human Protocol: Embracing Change with AI

01:30 Neil Travis: A Journey in Customer Experience

04:36 Brave Conversations: Growth and Development in Leadership

09:01 Navigating AI: Job Security and Future Roles

12:59 Finding Satisfaction: The Evolution of Work

16:40 Job Crafting: Aligning Values with New Realities

20:01 Leveraging AI: Tools for Creativity and Problem Solving

24:23 Responsible AI Use: Balancing Automation and Human Insight

26:38 Leadership in Uncertainty: Learning Together with Teams

30:44 Navigating Uncertainty in Leadership

34:18 Optimism vs. Pessimism in AI Adoption

38:44 The Importance of Strategy in AI Implementation

40:25 Opportunities in Customer Support with AI

47:27 Advice for Individuals and Organizations on AI

53:30 Guidance for AI Companies and Regulators