Summary
In this episode of The Human Protocol Podcast, host Mykel Salomon engages with Tom Cox, a CEO, Executive Career Coach and Founder of Vertical Motion, to discuss the importance of authenticity in leadership amidst the rise of AI. They explore how AI amplifies human strengths and weaknesses, the challenges of trust in an AI-driven world, and the transformative power of personal resilience. Tom shares his journey of overcoming leukemia and how it shaped his purpose to help others become better leaders. The conversation emphasizes the need for a mindset shift in leadership, the role of AI as a tool, and the significance of human connection in a technology-driven era.
Takeaways
AI can simulate ideas, but not truth.
Authenticity is crucial in a synthetic world.
Leadership requires empathy and authenticity.
AI amplifies both positive and negative human traits.
Trust in online interactions is declining.
Personal resilience can redefine leadership.
Mindset is more important than skillset in leadership.
AI should augment, not replace, human roles.
Curiosity about technology is essential for growth.
Community-driven experiences will thrive in the future.
Titles
Leading with Authenticity in an AI-Driven World
The Human Connection: Navigating AI and Authenticity
Chapters
00:00 Introduction to Authenticity in an AI World
03:01 Tom Cox: A Journey of Leadership and Empathy
06:47 The Currency of Authenticity
12:27 The Human Premium: What Makes Us Unique
18:15 AI as a Mirror: Reflecting Human Strengths and Weaknesses
24:38 Transformational Impact of AI on Business
28:59 Building Trust in the Age of AI
29:29 The Role of AI in Coaching
32:06 Positive Impacts of AI on Business Models
35:53 Understanding AI for Career Growth
37:36 Resilience and Personal Transformation
46:25 Advice for Navigating AI Disruption
Summary
In this episode of The Human Protocol, host Mykel Salomon engages in a thought-provoking conversation with Neil Travis, Head of Customer Experience at the Academy to Innovate HR. They explore the transformative impact of AI on work, leadership, and personal growth. Neil shares insights on navigating brave conversations about AI's implications, the importance of job satisfaction in a changing landscape, and the need for organizations to embrace AI as a tool for efficiency and innovation. The discussion emphasizes the significance of education, collaboration, and maintaining a human-centric approach in the face of technological advancements.
Takeaways
AI is reshaping the workplace and requires brave conversations.
Leaders must navigate sensitive discussions about growth and opportunities.
Psychological safety is crucial for open dialogue about AI.
Clarity and honesty are key in difficult conversations.
AI may change job roles, but it can also enhance creativity.
Job crafting will be essential in adapting to new realities.
AI can help unlock previously unattainable opportunities.
Education and hands-on experience with AI are vital for individuals.
Organizations must prepare their teams for AI integration.
Collaboration between AI companies and users is essential for success.
Chapters
00:00 The Human Protocol: Embracing Change with AI
01:30 Neil Travis: A Journey in Customer Experience
04:36 Brave Conversations: Growth and Development in Leadership
09:01 Navigating AI: Job Security and Future Roles
12:59 Finding Satisfaction: The Evolution of Work
16:40 Job Crafting: Aligning Values with New Realities
20:01 Leveraging AI: Tools for Creativity and Problem Solving
24:23 Responsible AI Use: Balancing Automation and Human Insight
26:38 Leadership in Uncertainty: Learning Together with Teams
30:44 Navigating Uncertainty in Leadership
34:18 Optimism vs. Pessimism in AI Adoption
38:44 The Importance of Strategy in AI Implementation
40:25 Opportunities in Customer Support with AI
47:27 Advice for Individuals and Organizations on AI
53:30 Guidance for AI Companies and Regulators
Summary
In this episode of the Human Protocol Podcast, host Mykel Salomon and guest Coach Andrew Rios discuss the intersection of AI and human creativity. They explore how AI can serve as a tool for idea generation, content creation, and amplifying creativity while emphasizing the importance of maintaining a personal touch in the content produced. The conversation also touches on the cautious navigation of AI technology, the role of businesses and governments in implementing AI, and the personal journey of finding one's voice through technology.
Takeaways
AI can surface hidden ideas and creativity.
Maintaining a personal touch is crucial in AI-generated content.
AI serves as an idea generator and thought partner.
The journey of content creation can be enhanced with AI.
Creativity is amplified through the use of AI tools.
Self-reflection is key to leveraging AI effectively.
Businesses should prioritize employee training in AI tools.
Governments need to regulate AI with a fresh perspective.
AI can help individuals find their voice sooner.
Starting personal with AI can lead to significant improvements.
Chapters
00:00 The Human Story in AI
01:43 Unlocking Ideas with AI
05:41 The Future of Content Creation
10:07 AI as an Idea Stimulator
13:59 Creativity Amplified by AI
17:20 Maintaining Authenticity in Content
20:19 AI as a Personal Assistant
25:34 Caution in the Age of AI
27:57 The Power of Storytelling and Memory
29:28 Learning from the Past
31:01 AI as a Creative Assistant
33:08 Engaging with AI: The Art of Questioning
37:06 Unlocking Potential Through Inquiry
39:04 Human-Centric AI Integration
40:08 Starting Personal: The First Steps with AI
44:44 Empowering Employees in AI Adoption
47:43 Regulating AI: A New Perspective
49:36 Advice to a Younger Self
Summary
In this episode of The Human Protocol Podcast, host Michael Salomon and guest Kenji Hayward discuss the transformative impact of AI on customer support. They explore the importance of leading AI responsibly, the need for continuous learning, and the significance of maintaining the human element in AI interactions. Kenji shares insights on how to integrate AI effectively, emphasizing the importance of upskilling teams and leveraging data for proactive support. The conversation highlights the evolving roles in customer support and the necessity for leaders to embrace AI with a mindset focused on quality and customer experience.
Takeaways
AI is fast and capable but not self-aware.
Companies must write the human story in AI.
Leaders need to guide AI with intent and accountability.
Continuous learning is essential in the age of AI.
AI should enhance, not replace, human interaction.
Support leaders have control over AI implementation.
Quality of service should not be compromised for efficiency.
AI can provide valuable insights from customer data.
Proactive support is the future of customer service.
Embracing AI requires a mindset shift for individuals and organizations.
Chapters
00:00 The Human Protocol: Embracing AI Responsibly
04:59 Understanding AI's Impact on Customer Support
09:58 The Importance of a Continuous Learning Mindset
14:54 AI as a Tool for Empowerment, Not Replacement
20:01 Redefining Customer Support Roles in the Age of AI
24:50 The Human Element in AI Integration
29:55 Crafting a Personalized AI Experience
30:22 Integrating AI as a Co-Pilot in Support Operations
33:35 Leveraging Customer Data for Insights
36:10 Proactive Support: Anticipating Customer Needs
39:31 The Future of Support: Meeting Customers Where They Are
41:59 Getting Started with AI: Practical Steps
44:29 Empowering Individuals with AI Superpowers
48:55 Maintaining Authenticity in AI-Driven Communication
53:30 Advice for Individuals and Leaders on AI Implementation
59:03 Quality Over Quantity: The Role of AI in Support
01:00:57 Government's Role in AI Enablement and Regulation
Summary
In this episode of the Human Protocol Podcast, host Mykel Salomon engages with tech executive Jay Nathan to explore the critical intersection of leadership, financial literacy, and the evolving role of AI in business. They discuss the importance of understanding financial metrics for effective leadership, the nuances of unit economics, and how AI can enhance efficiency without replacing human decision-making. Jay shares valuable insights for new leaders in tech, the significance of cash flow over revenue, and the potential risks of the current AI bubble. The conversation emphasizes the need for practical learning in conferences and the importance of solving real problems with technology.
Takeaways
Understanding financial literacy is crucial for effective leadership.
AI should be viewed as a tool, not a solution.
Cash flow is more important than revenue in business.
Leaders must understand unit economics to drive profitability.
AI can enhance efficiency but should not replace human decision-making.
New leaders should focus on delegation and understanding their business.
Conferences should provide actionable insights, not just theories.
The AI market may be experiencing a bubble that could correct itself.
It's essential to solve real problems with AI, not just chase trends.
Young people need opportunities to dream and innovate.
Titles
Navigating Leadership in the Age of AI
The Financial Literacy Advantage for Leaders
Chapters
00:00 The Irreplaceable Leadership Skill
03:06 Understanding Financial Literacy as a Leadership Advantage
05:50 The Importance of Financial Fluency in Business
08:49 Unit Economics and Cost to Serve
11:54 Interconnectedness of Business Functions
14:50 AI as a Tool for Efficiency
17:49 Using AI Effectively in Business
20:54 Balancing AI Efficiency and Quality
23:56 Advice for New Leaders in Tech
26:43 Finding the Balance in Leadership
30:26 The Importance of Team Dynamics
31:54 Revenue, Profit, and Cash Flow: The Financial Reality
35:39 The AI Bubble: Risks and Opportunities
39:41 The Need for Dreamers in a Digital Age
41:32 Conferences: A Shift Towards Practical Learning
44:37 Getting Started with AI: Advice for Individuals
47:31 Leveraging AI in Business: Key Strategies
50:40 The Role of Governments in AI Regulation
53:34 Advice for the Younger Generation in the AI Era
Keywords
AI, startups, entrepreneurship, fractional CTO, technology, innovation, business, leadership, human creativity, future of work
Summary
In this episode of The Human Protocol Podcast, host Mykel Salomon engages with tech visionary Bradley Freemel to explore the intersection of AI, entrepreneurship, and the future of startups. They discuss the rise of fractional CTO roles, the impact of AI on lean startups, and the importance of human creativity in an AI-driven world. Bradley shares insights on how startups can leverage AI to enhance their operations and the challenges that come with it. The conversation also touches on the responsibilities of AI companies, the role of policymakers, and advice for aspiring entrepreneurs.
Takeaways
Bradley Freemel identifies himself as a problem solver.
The future of startups is leaning towards smaller, agile teams.
AI can significantly reduce the time and effort needed for coding and development.
Human creativity remains essential in an AI-driven landscape.
Fractional CTO roles are becoming increasingly relevant for startups.
AI can enhance customer support and improve user experience.
The last 10% of any project is often the hardest to complete.
Startups have the freedom to innovate faster than larger enterprises.
Policymakers need to understand AI to create effective regulations.
Entrepreneurs should leverage AI for market research and product development.
Titles
The Future of Startups in an AI World
Navigating the AI Revolution: Insights from Bradley Freemel
Sound bites
"I'm a problem solver."
"AI is a golden tool."
"Please do good."
Chapters
00:00 Introduction to The Human Protocol
01:53 Bradley's Journey in Tech and AI
05:36 Understanding the Role of a Fractional CTO
08:47 The Future of Startups with AI
13:18 The Human Element in AI Development
18:54 Navigating Growth and Scaling with AI
23:27 Leadership and Understanding AI
27:05 The Positive Impact of AI on Society
29:23 The Personal Touch of AI in Everyday Life
30:39 The Rapid Evolution of AI Technology
32:11 Navigating the AI Landscape: Tools and Solutions
34:58 Intellectual Property and AI: Concerns and Solutions
38:21 Building a Company: Leveraging AI for Success
43:45 Advice for Individuals and Companies on AI Adoption
49:17 Guidance for AI Developers and Policymakers
Summary
In this episode of The Human Protocol, host Mykel Salomon engages with customer retention expert Sam Chandler to explore the intersection of AI, resilience, and human connection. They discuss the importance of resilience over efficiency in the age of AI, the psychology behind customer engagement, and how AI is reshaping customer expectations. The conversation emphasizes the need for empathy in customer support, the role of storytelling in maintaining human connection, and the importance of trust and transparency in AI interactions. Sam shares valuable insights on preparing for the future of work with AI, offering advice for individuals, companies, and governments on navigating this evolving landscape.
Takeaways
Resilience is more valuable than efficiency in the age of AI.
Understanding customer psychology is crucial for engagement.
AI should enhance, not replace, human interactions.
Empathy is essential in customer support and AI implementation.
Companies must prioritize user experience over mere efficiency metrics.
Storytelling remains a powerful tool for human connection.
Trust in AI systems is built through transparency and quality.
Preparing for AI involves continuous learning and adaptation.
Governments need to keep pace with technological advancements.
The future of work will require a blend of human skills and AI capabilities.
Chapters
00:00 The Human Protocol: Introduction to AI and Humanity
02:00 Resilience vs. Efficiency in the Age of AI
07:19 The Psychology of Customer Engagement
10:58 AI's Impact on Customer Expectations
17:49 Preparing for the Future of Customer Support
22:18 The Power of Storytelling and Community
23:59 The Evolution of Customer Engagement in AI
26:10 Transparency in AI Interactions
26:51 Governance and Ethical Considerations in AI
29:39 The Role of Creativity in AI Marketing
30:59 AI Fatigue and Consumer Trust
34:55 Building Trust in AI Support Systems
38:10 The Future of Human Roles in Customer Service
43:10 Leveraging AI for Data Insights
43:45 Advice for Individuals and Companies on AI Adoption
Keywords
AI, leadership, adaptability, governance, technology, human experience, empathy, future of work, digital transformation, critical thinking
Summary
In this episode of The Human Protocol Podcast, host Michael Solomon engages with Amir Khawaja, a distinguished engineer and leader in AI and technology. They discuss the importance of adaptability and discipline in the age of AI, the evolving roles within organizations, and the ethical considerations surrounding AI governance. Amir emphasizes the need for empathy in leadership and the significance of critical thinking as a vital skill in navigating the future with AI. The conversation also touches on the role of government in regulating AI and the implications of technology on society.
Takeaways
Reinvention is a continuous process, not a one-time act.
Discipline is crucial in adapting to rapid changes in AI.
Understanding the problem you're solving is key to effective AI implementation.
AI's effectiveness is dependent on the quality of data provided.
Critical thinking will be the most valuable skill in the age of AI.
Empathy is essential for leaders to address concerns about AI.
AI governance must involve cross-functional teams for effective oversight.
The future of work will see roles evolving and hybridizing due to AI.
Awareness of AI's resource consumption is important for sustainability.
Meeting oneself is crucial for adaptability in a changing world.
Chapters
00:00 Introduction to The Human Protocol Podcast
01:44 The Philosophy of Service and Leadership
03:37 AI and the Discipline of Reinvention
06:08 Adaptability vs. Reinvention in Leadership
08:57 Evolving Roles in the Age of AI
12:54 The Importance of Understanding 'Why' in AI Implementation
13:38 Concerns About AI Disruption
18:31 The Human Upgrade in the Age of AI
22:08 The Balance of Automation and Human Involvement
24:45 AI Governance and Leadership Responsibilities
31:59 Embracing Creativity with AI
32:49 Navigating AI Conversations with Empathy
34:58 Grounding Principles in Times of AI
37:08 Getting Started with AI
39:59 The Importance of Critical Thinking in AI
41:57 Experimentation and Implementation of AI in Business
45:55 Trust and Data Sourcing in AI
50:31 Government's Role in AI Regulation
55:05 The Resource Challenge of AI
58:54 Advice for Future Generations in the Age of AI
Why I created "The Human Protocol" podcast.
Keywords
AI, IT leadership, digital transformation, technology, human connection, data governance, future skills, strategic partnership, mentorship, career advice
Summary
In this episode of The Human Protocol Podcast, host Michael Salomon engages with Renard Henry, head of IT at Toyota Connected, discussing the evolving role of IT leaders in the age of AI. Renard shares his journey from New Orleans to becoming a technology executive, emphasizing the importance of mentorship and leadership. The conversation explores the shift of IT from a support role to a strategic partner, the impact of AI on future job roles, and the necessity of balancing technological efficiency with human connection. Renard also provides insights on the skills needed for the future workforce and the importance of governance in AI implementation.
Takeaways
AI is becoming integral to business operations.
IT leaders must evolve from technical roles to strategic partners.
Mentorship is crucial for developing future leaders.
AI governance will be essential in the coming years.
Understanding business goals is key for IT leaders.
The landscape of technology is rapidly changing.
Building connections can significantly impact career growth.
Human interaction remains vital despite technological advancements.
Preparing for AI requires continuous learning and adaptation.
The future workforce must embrace AI and its implications.
Titles
Navigating the Future of IT Leadership
Embracing AI: The New Frontier for IT
Sound bites
"AI is not going anywhere."
"AI is going to help the business."
"We need to reinvent ourselves."
Chapters
00:00 Introduction to The Human Protocol Podcast
04:41 The Evolution of IT: From Keeping the Lights On to Strategic Partner
11:21 Leadership vs Management: The Role of IT Leaders
25:39 Balancing Efficiency and Humanity in the Age of AI
30:24 The Role of Human Interaction
40:12 Embracing AI for Personal Growth
46:53 Governance and Ethical Considerations in AI
Keywords
AI literacy, technology, leadership, human-centered AI, responsible AI, data privacy, ethical AI, future skills, AI adoption, personal transformation
Summary
In this episode of The Human Protocol Podcast, host and guest Tiffany Whitener discuss the importance of AI literacy for everyone, emphasizing that understanding AI is crucial for personal and professional growth. Tiffany shares her journey with AI, illustrating how it has transformed her daily life and work. The conversation covers the impact of AI on jobs, the necessity of responsible AI development, and the importance of data privacy. Tiffany encourages listeners to embrace AI as a tool for enhancement rather than a replacement, highlighting the need for diverse voices in AI development and the role of leadership in fostering AI adoption. The episode concludes with advice for various stakeholders, including non-users, tech leaders, and governments, on how to navigate the evolving landscape of AI.
Takeaways
AI literacy is essential for everyone, not just tech professionals.
Tiffany's journey illustrates the practical applications of AI in daily life.
AI can enhance creativity and problem-solving skills.
Understanding AI is crucial to avoid being left behind in the job market.
Leaders must model AI adoption to encourage their teams.
Responsible AI development requires diverse perspectives.
Data privacy is a significant concern in AI usage.
Prompting is a critical skill for effective AI interaction.
AI should be viewed as a tool to elevate human capabilities.
Embracing change and continuous learning is vital for personal growth.
Chapters
00:00 Introduction to AI Literacy
02:32 Tiffany Whitener's Journey with AI
10:52 The Importance of AI Literacy
12:11 Embracing Change: AI as a Tool
21:15 Human Transformation and Reinvention
28:28 Data Privacy and Ethics in AI
33:35 The Importance of Ethical AI
38:46 Mastering AI: The Art of Prompting
44:29 Using AI Responsibly
50:24 Advice for Embracing AI
54:13 The Role of Government in AI Regulation
Keywords
community, customer experience, AI, belonging, human connection, purpose, leadership, technology, engagement, future
Summary
In this episode of The Human Protocol Podcast, host Mykel Salomon engages with Nate Brown, co-founder of CX Accelerator, to explore the significance of community in today's rapidly evolving technological landscape. They discuss the importance of belonging, the evolution of customer experience, and the role of AI in shaping human interactions. Nate shares insights on building authentic communities, the 4P framework (Purpose, People, Place, Practice), and the necessity of maintaining human connection amidst technological advancements. The conversation emphasizes the need for organizations to focus on purpose-driven community building and the ethical implications of AI in customer experience.
Takeaways
We have traded reach for belonging.
Communities provide a sense of identity and home.
AI is transforming how we connect as humans.
Purpose-driven communities are essential for engagement.
The 4P framework helps in building effective communities.
Authenticity in community building is crucial.
Technology should enhance human connection, not replace it.
Brands must keep their promises to customers.
The most human brand wins in the competitive landscape.
Building a community requires a strong internal culture.
Chapters
00:00 The Rise of Camp Fire's Communities
02:45 Nate Brown: A Student of Customer Experience
04:03 The Birth of CX Accelerator
06:13 The Evolution of Community Engagement
07:51 From Online Forums to Campfire Communities
13:04 AI and Its Impact on Humanity
19:30 The Balance of Technology and Humanity
24:12 Building Meaningful Customer Communities
27:13 The Shift Towards Experience-Driven Engagement
28:11 The 4P Framework: Purpose, People, Place, Practice
28:18 Building Internal Community and Purpose
31:46 Creating External Communities and Co-Creation
35:02 The Role of Activation in Community Building
37:37 Advice for Building Communities
42:00 Navigating AI and Community Engagement
48:57 Reflections on Community and Personal Growth