"You can tell when you're reading from the notes." In this 5-minute mini-podcast, Thembi and Jonathan chat about office skills, and plunge straight into two examples: how to facilitate meetings, and how to deliver presentations. How did they actually get better over time? (assuming they did) The episode covers: - the role of observation, copying and practice - using an emotional reaction to things you don't like, to motivate yourself to do better - seeking out the things you won't observe for yourself: eg getting feedback, and getting insight from experts via formal learning. Improving your impact is a messy process, but you can also get better at getting better! -