In this episode of The Hotel Growth Podcast, I’m joined by Allison Knapp, sales leader at Marriott and founder of The Millennial Hotelier.
Allison brings energy, insight, and a deep understanding of what hospitality could be—if we actually listened more.
We unpack:
Why the industry still struggles to attract and keep great people
How AI is reshaping the booking journey if hotels are brave enough to adopt it
The underrated power of email, storytelling, and brand heritage
Why personalisation matters more than ever
And how hospitality’s next phase depends on real, authentic connection
From marketing to staffing, OTAs to tech trends—this one’s full of practical perspective from both sides of the Atlantic.