In this episode of The Hotel Growth Podcast, I’m joined by Dan Visser—Commercial Director of the Langdale Estate and Chair of Cumbria Tourism—for a conversation packed with sharp insights and refreshing honesty.

We dig into the real challenges facing hotels today: from rising costs and noisy digital channels to the talent shortage and what it really takes to stand out.

Dan shares why cutting through the noise starts with understanding your guest—not just your Google Analytics. He also calls out the industry’s reputation problem, challenges marketers to tell more meaningful stories, and makes a strong case for doing less automation and more human connection.

Whether you’re running a luxury estate, a boutique bolthole or a marketing team in need of direction—this episode is for you.