In this episode of The Hospitality Edge, we sit down with Robin Bass – Chief Visionary Officer and Founder of Premier Properties, a luxury property management company known for its outstanding service, loyal team, and rapid growth.

Robin opens up about the leadership philosophy that changed everything: kindness. From building lasting vendor relationships to scaling to 40 luxury properties without burning out, she shares how empathy and authenticity have shaped her business success.

If you've ever wondered how to lead with integrity, keep your team motivated, and grow a business without compromising your values—this one’s for you.

What You’ll Learn:

➡ How kindness became Robin’s competitive edge in business

➡ The systems she uses to keep 40 properties running smoothly

➡ Why “people over profit” isn’t just a feel-good mantra—it’s a strategy

➡ How to build a team that stays loyal and inspired

➡ The surprising leadership shift that helped Robin scale fast

➡ How to navigate boundaries while being relationship-driven

➡ What most people get wrong about growth and success

🎧 Hit play now to discover how leading with heart can lead to serious results—and why kindness might just be your ultimate business advantage.