In this episode of The Hospitality Edge, we sit down with Jacob Mueller, co-founder and CEO of Renjoy, a property management company that’s grown to manage nearly 200 properties. Jacob shares the key lessons he's learned in scaling a business quickly, from managing a huge volume of transactions to navigating the complexities of financial systems and operational efficiency. He also opens up about the challenges of maintaining quality control while growing and the tough decisions that come with leading a rapidly expanding business.
Whether you're managing short-term rentals or building any fast-growing business, this episode is packed with valuable insights on navigating growth without sacrificing quality.
What you’ll learn:
The critical financial systems you need in place when scaling a property management business
Why outsourcing your financial structure can backfire—and how to fix it
The challenges of managing 30,000 transactions a month and how to stay organized
How to balance rapid growth with maintaining quality control
The key mistake that led to a painful lesson on financial maturity
Why scaling isn’t just about growth, but about creating sustainable systems
How to build an operational foundation that can handle a large portfolio of properties