How do you create a culture of trust and openness that drives results without compromising on performance or accountability? In this episode, we’re joined by Wayne Gales, Chief Executive of Weaver Vale Housing Trust, to unpack how a purpose-led approach can transform both internal culture and external impact. Fresh off receiving a G1, V1, C1 rating, Wayne offers a grounded, behind-the-scenes look at what it really takes to lead a housing organisation with an agile approach that keeps people...
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How do you create a culture of trust and openness that drives results without compromising on performance or accountability? In this episode, we’re joined by Wayne Gales, Chief Executive of Weaver Vale Housing Trust, to unpack how a purpose-led approach can transform both internal culture and external impact. Fresh off receiving a G1, V1, C1 rating, Wayne offers a grounded, behind-the-scenes look at what it really takes to lead a housing organisation with an agile approach that keeps people...
5 Strategic Priorities To Deliver Better Customer Service with Jonathan Cowie
The HIP: The Housing Industry Podcast
26 minutes
11 months ago
5 Strategic Priorities To Deliver Better Customer Service with Jonathan Cowie
No one really wants to have to contact their housing association. But do we understand why? In this episode, Chief Executive of Plymouth Community Homes, Jonathan Cowie, shares his strategy for understanding and improving customer experience, and his vision for the future of housing. Jonathan holds 14 years experience in the sector, with 20 years of commercial sector experience prior, working for major international telecoms organisations such as Vodafone and BT. Jonathan now leads the seco...
The HIP: The Housing Industry Podcast
How do you create a culture of trust and openness that drives results without compromising on performance or accountability? In this episode, we’re joined by Wayne Gales, Chief Executive of Weaver Vale Housing Trust, to unpack how a purpose-led approach can transform both internal culture and external impact. Fresh off receiving a G1, V1, C1 rating, Wayne offers a grounded, behind-the-scenes look at what it really takes to lead a housing organisation with an agile approach that keeps people...
