How can you communicate in crises and uncertain environments in a way that builds relationships and leads to positive outcomes? With 30 years at the Met Police and a decade as a hostage and crisis negotiator for Scotland Yard, Nicky has many stories to tell about the importance of listening.

She has travelled the world teaching negotiation and working with Her Majesty's Government on international operations (kidnaps, crisis negotiation and suicide intervention) and gives insight into communication and resilience drawn from these experiences.

She also shares tips on how to use negotiation skills to help oneself and others to communicate better and improve our relationships in work and life. Perfection as only Nicky can deliver it.

Visit Nicky Perfect's website: https://www.thecommunicationcoach.co.uk/

Learn more about Jodie Rogers and Symbia: https://symbiapartners.com