Listening Ear is our 1-1 telephone appointment service, where you can talk with one of our family support advisers for a listening ear, reassurance and practical and emotional support.

But what topics can you talk about and how long for? How did the service come about, and what do parents think of it? And most importantly, how can you book an appointment?

In this episode, we speak to Noreen, an adviser on the Listening Ear line, who tells us all of this and more.

You can find out more about Listening Ear on our website at www.contact.org.uk/listeningear

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