Please welcome Neil Nijjar of District Physio!
Neil is a wealth of leadership knowledge and strong advocate for the profession and business of physiotherapy. This episode is an incredible source of education and a deep dive into what strong leadership and team building looks like and he shares his strong views on what the profession of physio should strive for in the coming years.
Neil's clinic - District Physio: districtphysio.ca
Work with Danielle: danielleboyd.ca
Summary:
In this conversation, Neil Nijjar of District Physio discusses his journey as a physiotherapist, his new clinic opening, and the importance of operational roles and leadership in clinics. He emphasizes the significance of client management, communication, and patient care in building caseloads. The discussion also covers advocacy for the physiotherapy profession, the future of healthcare, and the need for policy changes. Neil shares insights on hiring practices, team dynamics, and the role of physiotherapy in healthcare, concluding with a definition of a healthy business as one that fosters a sense of community.
Takeaways:
Neil Nijjar emphasizes the importance of community within a clinic.
Operational roles in clinics are crucial for effective management.
Building rapport with clients is essential for caseload management.
Physiotherapists should be seen as healthcare leaders.
Advocacy is necessary for the advancement of the physiotherapy profession.
Hiring should focus on personality fit over just skills.
The healthcare system needs to adapt to include physiotherapists in non-traditional roles.
Communication is key in patient care and management.
The profession needs to push for better compensation and policy changes.
A healthy business fosters a sense of community among staff and clients.
Chapters:
00:00 Introduction
02:53 Building Community in Physiotherapy
05:01 Neil's Background and New Clinic Opening
11:00 Operational Insights in Clinic Management
13:53 Understanding Client KPIs and Business Decisions
20:00 Case Management Skills for Success
23:42 Setting Clear Expectations for Patient Care
25:50 Navigating Financial Conversations with Patients
27:36 The Evolving Patient Experience
29:33 The Importance of Soft Skills in Healthcare
31:52 Building Trust and Patient Relationships
33:32 Customizing KPIs for Clinicians
36:53 Hiring for Culture and Fit
39:56 The Role of Leadership in Mentorship
51:34 Being Present as a Leader
53:06 Staff Retention and Value in Healthcare
56:02 Advocacy and Professional Involvement
59:52 Challenges in Physiotherapy Compensation
01:05:12 Changing Perceptions of Physiotherapy
01:16:55 The Future of Physiotherapy as Healthcare Leaders
Keywords:
physiotherapy, clinic management, patient care, advocacy, healthcare leadership, community building, caseload management, professional development, hiring practices, healthcare policy
