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The HCL Review Podcast
HCI Podcast Network
100 episodes
1 day ago
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Business
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All content for The HCL Review Podcast is the property of HCI Podcast Network and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Want to listen to your favorite HCL Review article on the go?! We’ve got you covered! Catch all of your favorites right here in your podcast feed!
Show more...
Business
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From Search to Match: How AI Agents Are Reshaping Platform Economics and Organizational Strategy, by Jonathan H. Westover PhD
The HCL Review Podcast
11 minutes
1 week ago
From Search to Match: How AI Agents Are Reshaping Platform Economics and Organizational Strategy, by Jonathan H. Westover PhD
Abstract: Artificial intelligence agents are fundamentally transforming how platforms operate, shifting economic dynamics from search-based to matching-based systems. This transition introduces new forms of market congestion where AI agents acting on behalf of users create coordination challenges that differ markedly from traditional search costs. Drawing on recent empirical evidence and matching theory, this article examines how AI-powered agents concentrate demand, reshape competitive dynamics, and create novel organizational challenges. Organizations face pressure from algorithm-driven selection processes that prioritize top-ranked options while filtering out alternatives users might have previously discovered through search. The article presents evidence-based organizational responses across multiple industries, from e-commerce to employment platforms, and outlines strategic frameworks for building long-term capability in AI-mediated markets. By understanding these dynamics, organizational leaders can position their enterprises to thrive rather than merely survive in increasingly algorithm-dependent marketplaces.
The HCL Review Podcast
Want to listen to your favorite HCL Review article on the go?! We’ve got you covered! Catch all of your favorites right here in your podcast feed!