Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 So many acronyms, but what do they mean!? This one’s for anyone wondering: what’s the difference between a PSA and an ERP? And which one does your business actually need? Harv breaks down how both systems bring your operations together – but are built for completely different worlds. ERPs power product-based businesses with inventory, supply chains, and manufacturing. PSAs, like Scoro, are built for servic...
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Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 So many acronyms, but what do they mean!? This one’s for anyone wondering: what’s the difference between a PSA and an ERP? And which one does your business actually need? Harv breaks down how both systems bring your operations together – but are built for completely different worlds. ERPs power product-based businesses with inventory, supply chains, and manufacturing. PSAs, like Scoro, are built for servic...
Beyond Experiments: What It Really Takes to Operationalize AI with Luke Alexander
The Handbook: The Operations Podcast
56 minutes
2 weeks ago
Beyond Experiments: What It Really Takes to Operationalize AI with Luke Alexander
AI has stopped being a side project – it’s rewriting the rules of how professional services businesses operate – and – stay competitive. Luke Alexander, Chief Digital & AI Officer at Four, has led an ambitious AI transformation in his business. From rolling out Microsoft Copilot across 300+ staff to launching client-facing AI services, Luke’s approach to embedding AI is bold, practical, and refreshingly human. In this episode, Luke and Harv unpack what it really takes to move from AI expe...
The Handbook: The Operations Podcast
Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 So many acronyms, but what do they mean!? This one’s for anyone wondering: what’s the difference between a PSA and an ERP? And which one does your business actually need? Harv breaks down how both systems bring your operations together – but are built for completely different worlds. ERPs power product-based businesses with inventory, supply chains, and manufacturing. PSAs, like Scoro, are built for servic...
