Radha Arora: President of Rosewood Hotels & Resorts – Redefining Hospitality, A Sense of Place, & Loyalty In The Details

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The Gstaad Guy Podcast

The Gstaad Guy

25 episodes

2 days ago

The Gstaad Guy Podcast is your backstage pass to the untold stories behind excellence. Hosted by The Gstaad Guy, out of character, this guest driven, unscripted series explores the real journeys, challenges and turning points that shape those who have mastered their craft. From global tastemakers and industry leaders to creative pioneers and cultural outliers, each episode reveals what it really takes to achieve excellence. Through humour and curiosity, The Gstaad Guy peels back the layers to uncover the grit behind the glamour, offering listeners a rare glimpse into the worlds usually kept behind closed doors.

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Radha Arora: President of Rosewood Hotels & Resorts – Redefining Hospitality, A Sense of Place, & Loyalty In The Details

The Gstaad Guy Podcast

51 minutes 24 seconds

1 month ago

Radha Arora: President of Rosewood Hotels & Resorts – Redefining Hospitality, A Sense of Place, & Loyalty In The Details

The Gstaad Guy sits down with Radha Arora, President of Rosewood Hotels & Resorts, to explore the philosophy and details that define one of the world’s most admired luxury hospitality brands. With decades of experience leading by example, Radha brings an insider’s view on how hotels can transcend function to become sanctuaries of self-actualisation and cultural expression. The conversation unpacks the art of creating a true “sense of place,” why every detail matters, and how the “cocoon effect” transforms hospitality into an intimate, personal experience. Radha reflects on leadership, the evolution of modern luxury, and the pursuit of hospitality that is as much about inner fulfilment as it is about comfort. A rare look into the mindset of someone shaping not just hotels, but the way we experience belonging away from home. Filmed at Nobel LA’s St. Ives property. Chapters: (00:00) Intro ✨ (00:40) Running a hotel 🏨 (04:23) Lead by example 🌟👣 (06:25) Rosewood 🌹🌳 (10:28) A sense of place 📍✨ (13:20) The living room of Paris 🛋️🇫🇷 (15:21) Shaping perception 👓 🎭 (21:36) Defining Luxury 💎✨ (27:20) Hiring the right team 🤝🏻👥 (31:03) Loyalty lives in the details 🔑🧵 (34:55) Dealing with guests 🙋‍♂️🤝🏻 (35:55) Hospitality isn’t for everyone 🚪🙂 (36:35) Absurd guest encounters 😂🍾 (46:13) Heritage vs. customer demands 🏛️⚖️ (49:23) The cocoon aspect 🪺🛌 Learn more about your ad choices. Visit megaphone.fm/adchoices See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.