When pandemic situations occur, after many considerations, the decision of closing Novotel Bogor temporarily has to be taken. This decision of course also impacted to the reduction of the manning cost. Mr. Charles CHOI then started to initiate by sacrificing the cut of his own salary to 80% and inspire his supportive HODs to agree a cut of 60%, and it continues to degrade to a cut of 40 % for his entry level (rank & file) team members. He also shares that in a crisis situation, your leadership plays a huge role. Different from management skills, leadership skills need to be built through time investment by being fully there for your team, listening and gain their respect & trust. Leadership is all about TRUST, he noted. Because of the trust built, around 30 Novotel Bogor team members are willing to help ibis Styles Bogor Raya without any additional compensation. The same voluntarily support came from the Novotel Engineering team member who took turn to came and maintained the supporting facilities such as generators, pools, etc. In return when the hotel reopened last month, Pak Charles invited the engineering team and their family to experience the new Novotel Bogor renovated rooms and facilities. His last advice for Future GMs, “cultivate success within your area of control and make it as habits, start with small objectives, and continue to challenge yourself with greater objectives”.