In this episode, we’ll be exploring both sides of achieving win:win commercial agreements with clients. Typically that centres on the fees that we charge and are paid but can increasing is focusing on how we deliver work and the added value services we offer. Buying and selling anything intangible, as professional services are, is clearly more nuanced than something that is tangible. But is it a science or an art? Therefore, we will be considering questions including: What d...
All content for The Glue is the property of James Stringer and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode, we’ll be exploring both sides of achieving win:win commercial agreements with clients. Typically that centres on the fees that we charge and are paid but can increasing is focusing on how we deliver work and the added value services we offer. Buying and selling anything intangible, as professional services are, is clearly more nuanced than something that is tangible. But is it a science or an art? Therefore, we will be considering questions including: What d...
Client Listening and professional services: listen to learn or sell?
The Glue
22 minutes
2 years ago
Client Listening and professional services: listen to learn or sell?
This episode is about Client Listening and clients’ experience of service. Every firm wants to be client-centric: in other words to put clients at the heart of their business. But are they serious? One way to help achieve this is to implement a client listening (or client feedback) programme. In this episode we answer the following questions: How do you convince your firm that this is a good way to understand more about your clients? Is its role to listen and learn or listen and sell?&n...
The Glue
In this episode, we’ll be exploring both sides of achieving win:win commercial agreements with clients. Typically that centres on the fees that we charge and are paid but can increasing is focusing on how we deliver work and the added value services we offer. Buying and selling anything intangible, as professional services are, is clearly more nuanced than something that is tangible. But is it a science or an art? Therefore, we will be considering questions including: What d...
