The COVID-19 pandemic caused many credit unions around the world to lose the face-to-face contact they had with members in their branches. That was especially difficult for credit unions without widespread digital capabilities, because those same members were then unable to process transactions virtually.

It was under those circumstances that led the Caribbean Confederation of Credit Unions (CCCU) to reach out for assistance from the National Credit Union Federation of Korea (NACUFOK), which has one of the most digitally forward credit union systems in the entire world.

Their conversations led to a World Council of Credit Unions' and Worldwide Foundation for Credit Unions' Global Bridges engagement to have NACUFOK assist CCCU with digital growth, which has now come to life with Caribbean IDEAS.

CCCU General Manager Denise Garfield is the guest on Episode 37 to discuss where they are starting with improving their digital capabilities and why NACUFOK has been the perfect partner for them.