Summary
In this conversation, Kate is joined by client experience & systems strategist Rebecca Carmencita to unpack why your client experience is your brand experience, and how to make yours so good it turns buyers into long-gamers. Expect spicy truth bombs, small-but-mighty upgrades you can make today, and a fresh look at how to build systems that save you time while making your clients fall in love with working with you 👅💸
Top Takeaways & Quotes
💡 “Your brand voice shouldn’t stop at Instagram; it needs to flow into every client touchpoint.”
📈 The 70% buyer’s remorse stat: most regret hits within 24 hours of purchase, so your onboarding is everything.
🧠 Consistency in tone, style, and delivery builds trust, connection, and repeat buyers.
⚡️ Automation isn’t “impersonal”, forgetting to follow up is what’s impersonal.
📆 Set expectations early: payment terms, response times, client responsibilities.
💭 Creative brains need systems to protect their energy and boost their money-making activities.
✅ “If you don’t tell clients what to give feedback on, they’ll fill in the gaps for you.”
📌 Check in early and often; don’t wait 6 months to find out a member is lost or disengaged.
😍 Implementation matters: give clients the how, not just the what.
Wanna hear more from Rebecca? ⬇️
Mentioned Resources
Dubsado (CRM tool Rebecca uses for client management)
Now That’s A Membership Summit (Rebecca speaking on client experience) - registration opening 19th Aug!
🧠 Your Next Steps
Automate at least one recurring client touchpoint this week.
Want more productivity + systems content? Follow Kate on Instagram 👉🏻 https://www.instagram.com/moretolifekate
Tags:
time management, productivity, online coach, coaching business, automation, templates, systems, goal setting, business growth, time freedom
Music from #Uppbeat
https://uppbeat.io/t/cruen/in-the-now
License code: UDKDJW7JREP6GCEX