In this episode of the Georgian Impact Podcast, we talk to PolyAI CEO and co-founder Nikola Mrkšić. PolyAI is a conversational AI company spun out of University of Cambridge research that builds voice assistants at scale in multiple languages. You'll get a helpful breakdown of the challenges of building conversational AI, what makes PolyAI different, and you’ll hear a demo of the tech in action. You’ll Hear About: ●  Nikola Mrkšić and PolyAI’s vision ●  The accuracy needed to ensure customers don’t become frustrated ●  How PolyAI has surpassed previous generations of voice tech●  Mapping non-linear customer journeys●  How PolyAI develops conversation depth with their clients●  How outbound calls differ●  The ways in which PolyAI differentiates itself●  Having the voice match the brand●  Where Nikola sees voice tech going in five years