When and how can leaders determine whether to build labor in house, with BPOs, or through a cloud infrastructure? In this talk, we’ll discuss how the business process outsourcing industry is evolving and where it will go from here.
Panelists:
Sam Lessin (Slow Ventures & Fin)
Scott Moran (Go2Impact)
Troy Astorino (Picnic Health)
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When and how can leaders determine whether to build labor in house, with BPOs, or through a cloud infrastructure? In this talk, we’ll discuss how the business process outsourcing industry is evolving and where it will go from here.
Panelists:
Sam Lessin (Slow Ventures & Fin)
Scott Moran (Go2Impact)
Troy Astorino (Picnic Health)
Bots, chat services, and conversational commerce have fundamentally shifted the way people interact with brands and customer service teams. What is the hype cycle around these technologies and what kinds of next generation services are on the horizon?
Panelists:
Allen Lee (Symantec)
Sam Lessin (Fin)
Bethanie Maples (Stanford Human-Centered AI)
Phil Gray (Interactions Corporation)
The Future of Work
When and how can leaders determine whether to build labor in house, with BPOs, or through a cloud infrastructure? In this talk, we’ll discuss how the business process outsourcing industry is evolving and where it will go from here.
Panelists:
Sam Lessin (Slow Ventures & Fin)
Scott Moran (Go2Impact)
Troy Astorino (Picnic Health)
