In this episode of The Future of Surrogacy, host Erin Quick sits down with Shraddha Jain, Chief Technology Officer at Simbe, to explore how surrogacy agencies are often trapped in a maze of disconnected tools—each one meant to help, but collectively creates chaos.

But there is good news! Shaddha walks through how AI is literally stitching disconnected apps together to manage repetitive tasks and surface meaningful insights—giving agencies a comprehensive view of the patterns and trends they've never had access to before!

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Key Takeaways:

• Disconnected systems drain energy. Most agencies operate in a patchwork of tools that don’t talk to each other.
• Agent-based workflows change everything. Specialized AI agents can handle intake, scheduling, and data management, reducing errors and saving mental bandwidth.
• AI is a tool—not an authority. Human judgment, ethics, and empathy have to remain at the center of every decision.
• Specialization matters. Industry-specific AI expertise, like Simbe in surrogacy, outperforms general-purpose tools because it understands surrogacy’s unique nuances.
• Data creates predictability. AI can reveal trends and patterns that improve long-term business practices and client outcomes.

Episode Chapters

00:00 – Introduction: AI’s Role in Human-Centered Work
Setting the stage: why AI belongs in surrogacy—and how it’s often misunderstood.

04:30 – Meet Shradha Jain
Her background as a technologist and product leader building purpose-driven AI systems, and how she found her way to Simbe.

09:00 – The Problem with Patchwork Tools
Why most agencies juggle disconnected CRMs, spreadsheets, DocuSign, and texting apps—and how that drains time and focus.

15:00 – Agent-Based Workflows Explained
How Simbe’s AI agents automate repetitive tasks and surface insights, empowering human teams to focus on connection and care.

23:00 – AI as Support, Not Substitute
Shradha and Erin discuss how empathy and judgment can’t be coded—but can be amplified with the right tools.

30:00 – Predictability and Insights
How AI can help agencies identify red flags, improve screening, and manage risk across hundreds of data points.

38:00 – The Future of AI in Surrogacy
Where innovation is headed—and what agencies should be doing now to prepare.

44:00 – Magic Wand Question
If Shradha could wave a magic wand, every surrogacy agency would have an intelligent, integrated system that unites data, communication, and decision support in one place.

👤 Guest Spotlight

Shradha Jain
Chief Technology Officer, Simbe
✉️ shraddha@simbefamily.com

Shradha is a technologist and product visionary focused on building human-centered AI. As CTO of Simbe, she leads the development of agent-based systems designed to support surrogacy professionals through intelligent automation and data integration—helping agencies reclaim time, reduce burnout, and focus on what really matters: people.