This episode features Tomáš Ulej from Martinus, who shares the company’s innovative vision for the future of book e-commerce, emphasizing the need to go beyond simple transactions and focus on enhancing the customer experience through personalized service and the use of AI.

How can e-commerce businesses find the right balance between technology and personal interaction? How will the evolving relationship between human employees and AI shape the future of customer experience? And what new challenges and opportunities will arise as more companies invest in virtual reality?

The Future of Ecommerce podcast series provides insight into the future of business, technology, and society. As a birthday gift to the public, Dexfinity brings it to its 10th anniversary.

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