Mindworks' experts, Matej Šucha and Nikola Bernátová, specializing in behavioral economics and customer psychology, discuss the future of finance, noting that while digital solutions are advancing, human interaction will remain essential for complex decisions. They predict banks will become more present in the lives of their customers, offering support beyond financial transactions, such as help with housing and travel. Both hope and concern about the impact of AI, recognizing its potential to democratize the creation of new products and services. How will banks integrate these expanded services into their digital offerings, and what will this mean for the future of the customer experience?

The Future of Ecommerce podcast series provides insight into the future of business, technology, and society. As a birthday gift to the public, Dexfinity brings it to its 10th anniversary.

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