Episode 5: Customer 360 to Enable Personalized CX (Karen Geva)

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The Future of CX

Quack AI

18 episodes

1 day ago

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry.

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Episode 5: Customer 360 to Enable Personalized CX (Karen Geva)

The Future of CX

35 minutes 30 seconds

1 year ago

Episode 5: Customer 360 to Enable Personalized CX (Karen Geva)

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX

The podcast is for everyone working or planning to work in the customer support/CS/CX industry.

In this episode we hosted Karen Geva the Head of Product Management, Customer Data Platform @SAP

We talked about data, customers, brands and how to improve the customer journeys in the new world using multiple data inputs.