Episode 4: CX in High Touch Environment for Low Tech Users (Ophir Shay)

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The Future of CX

Quack AI

18 episodes

1 day ago

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry.

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Episode 4: CX in High Touch Environment for Low Tech Users (Ophir Shay)

The Future of CX

46 minutes 24 seconds

1 year ago

Episode 4: CX in High Touch Environment for Low Tech Users (Ophir Shay)

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX

The podcast is for everyone working or planning to work in the customer support/CS/CX industry.

In this episode we hosted Ophir Shay which is the Director of Customer Success @ Visitt

We talked about people - the users of Visitt. Ophir has a unique approach in how to build an app for "low tech" users. He shared about his journey and his personal project @Next October.