Episode 13: Can Support Leaders Trust AI? Bridging the Confidence Gap with Yoni Voronov

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The Future of CX

Quack AI

18 episodes

1 day ago

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry.

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Episode 13: Can Support Leaders Trust AI? Bridging the Confidence Gap with Yoni Voronov

The Future of CX

36 minutes 24 seconds

8 months ago

Episode 13: Can Support Leaders Trust AI? Bridging the Confidence Gap with Yoni Voronov

Are customer support leaders really ready to trust AI to handle their most critical tasks?

In this thought-provoking episode, hosts Nadav Kemper (CEO, Quack) and seasoned CX expert Doron Pryluk sit down with Executive Customer Success Advisor, Yoni Voronov, to dig deep into the challenges, misconceptions, and potential of AI as a trusted support partner.

🚀 **Key takeaways you'll gain from this episode:**

- A fresh perspective on why support teams place uniquely high expectations on AI.

- Actionable insights on how to nurture trust and gradually close the confidence gap.

- Real-world guidance for deciding when to build internally vs. partner externally.

- Thoughtful predictions and advice for the future of AI partnerships in CX.

Tune in, bring your curiosity, and step confidently toward a smarter, AI-driven future in customer experience.

This episode is produced by Quack, creator of world-class AI support agents that elevate B2B teams to deliver exceptional customer experiences. Ready to supercharge your own CX? Follow the Future of CX podcast for more insights!