Before the invention of the automobile, a long time before the internet, the cell phone, and social media, people had few alternatives when it came to complaints or issues.  

But then came the telephone. Without it, modern businesses wouldn’t be able to build quality relationships with their customers. 

The Industrial Revolution provided an interesting backdrop for the customer service business.  

Customer support wouldn't be necessary at all if not for commerce, mass product production, and the lightning-fast innovation and technology required to scale goods and services to the masses. 

Welcome to The Fully Compliant, a podcast by Trans World Compliance. Today we present "Customer Support 101" with Eugenie Meijer, Director of Support and Training at TWC.