Will Eadie is joined by retail and workforce management veteran Robin Merrit, Chief UKG Strategy and Marketing Officer at Axsium Group. With a career spanning retail operations, workforce technology, and consulting, Robin brings a unique perspective on how frontline teams can thrive in an era of digital transformation.

Will and Robin take a deep dive into the evolution of workforce management, the impact of AI on scheduling and frontline operations, and why retail careers are more dynamic than ever. They also explore the delicate balance between operational efficiency and employee engagement—and how the right technology can empower managers to lead from the floor, not the back office.

From career insights to cutting-edge workforce strategies, this episode is packed with real-world expertise (and a few laughs along the way). Tune in for a candid conversation about the future of retail, the role of AI, and why frontline work is anything but a stepping stone.

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