Professor Jochen Wirtz serves as Vice Dean of MBA Programmes and Professor of Marketing at the National University of Singapore (NUS) Business School. He holds several prestigious international appointments, including as an international fellow of the Service Research Center at Karlstad University in Sweden, an Academic Scholar at the Cornell Institute for Healthy Futures at Cornell University, and a Global Faculty member of the Center for Services Leadership at Arizona State University.In our conversation today, we TIMESTAMPS: 00:00 Trailer & Intro00:49 What The Re-Industrialization Hype Misses03:01 Growth Sectors in Services03:21 The Importance Of The Service Economy09:06 How Singapore Emerged As A Services Hub14:50 What Makes An Excellent Service Company20:21 How Singapore Airlines Became Best In The World37:35 The Coming Technological Disruptions In Service Industries38:29 Consolidation Of Services47:28 Artificial Intelligence & Robotics53:00 Economic Implications of AI01:00:40 How does Singapore Stay Ahead 01:06:24 Advice for the Next Generation: Embracing Lifelong LearningThis is the 59th episode Of The Front Row PodcastFull transcripts of episodes can be found here: https://www.ykeith.com/tag/podcast/Feel free to mingle in the comments below or head to...Instagram: https://www.instagram.com/frontrow.65/Linkedin: https://www.linkedin.com/in/keith-yap/Website: www.ykeith.comEmail: keith@frontrow65.coGet access to every episode by subscribing for free on Spotify: https://creators.spotify.com/pod/show/keith-yap8 or Apple Podcasts: https://podcasts.apple.com/sg/podcast/front-row/id1771599400