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The Frankie Family
Frankie Salon
5 episodes
1 day ago
Most Salons are mediocre at best, some are good, but very few are elite, profitable and sustainable businesses. Anyone can open a Salon, the difficult part is keeping it open! What sets us apart? You're about to find out! Welcome to the Frankie Family. If you're looking at starting or already own a Salon Business, we're here to help you on the journey. We believe every Salon has the ingredients for success! In this podcast, we're going to provide you with the recipe. It's up to you to learn how to cook! Welcome to the Frankie Family
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All content for The Frankie Family is the property of Frankie Salon and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Most Salons are mediocre at best, some are good, but very few are elite, profitable and sustainable businesses. Anyone can open a Salon, the difficult part is keeping it open! What sets us apart? You're about to find out! Welcome to the Frankie Family. If you're looking at starting or already own a Salon Business, we're here to help you on the journey. We believe every Salon has the ingredients for success! In this podcast, we're going to provide you with the recipe. It's up to you to learn how to cook! Welcome to the Frankie Family
Show more...
Fashion & Beauty
Arts
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Episode 5 - Dealing With Drama
The Frankie Family
10 minutes 1 second
5 years ago
Episode 5 - Dealing With Drama

In this episode of the Frankie Family, Pete and Carla discuss how to keep your Salon drama free and how to manage customer complaints.

Here's our Frankie Take Home Tips.

1. Adopt a Zero Tolerance for drama in your salon

2. When dealing with customer complaints, follow L A S T

Listen 

Apologise

Satisfy 

Thank

We hope you are all well and staying safe. It's a very difficult time for everyone in the industry and we wish you all the best for the future.

Lots of Love

Then Frankie Family

The Frankie Family
Most Salons are mediocre at best, some are good, but very few are elite, profitable and sustainable businesses. Anyone can open a Salon, the difficult part is keeping it open! What sets us apart? You're about to find out! Welcome to the Frankie Family. If you're looking at starting or already own a Salon Business, we're here to help you on the journey. We believe every Salon has the ingredients for success! In this podcast, we're going to provide you with the recipe. It's up to you to learn how to cook! Welcome to the Frankie Family