
In this episode of the Frankie Family, Pete and Carla discuss how to keep your Salon drama free and how to manage customer complaints.
Here's our Frankie Take Home Tips.
1. Adopt a Zero Tolerance for drama in your salon
2. When dealing with customer complaints, follow L A S T
Listen
Apologise
Satisfy
Thank
We hope you are all well and staying safe. It's a very difficult time for everyone in the industry and we wish you all the best for the future.
Lots of Love
Then Frankie Family