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The Family Business Podcast
Tharawat Magazine
37 episodes
8 months ago
The ways big data is impacting today’s business climate may be too numerous to count. The ability to access oceans of data relatively easily is a fairly new but massive phenomenon. And while many are excited about the capability, few are seriously examining how to leverage this data to exercise the core function of any business – sell a product or service in the marketplace. Few areas are as greatly impacted by this development as marketing and customer relationship management. But how does having so much data about customers improve marketing decisions for companies? There are currently strides being made in answering these questions. Certainly, cloud-based solutions are available that can help businesses leverage data to lower their Customer Acquisition Cost (CAC), for example. Studying these emerging issues quite intensely is expert Michael Haenlein, Professor of Marketing at the business school ESCP Europe, Associate Dean of the ESCP Europe Executive PhD Program and the Scientific Director of the ESCP Europe Research Center on Big Data. Professor Haenlein’s research expertise lies in customer relationship management (CRM), social media and marketing research. Specifically, he analyses the relationship between social networks and customer profitability.
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Business
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The ways big data is impacting today’s business climate may be too numerous to count. The ability to access oceans of data relatively easily is a fairly new but massive phenomenon. And while many are excited about the capability, few are seriously examining how to leverage this data to exercise the core function of any business – sell a product or service in the marketplace. Few areas are as greatly impacted by this development as marketing and customer relationship management. But how does having so much data about customers improve marketing decisions for companies? There are currently strides being made in answering these questions. Certainly, cloud-based solutions are available that can help businesses leverage data to lower their Customer Acquisition Cost (CAC), for example. Studying these emerging issues quite intensely is expert Michael Haenlein, Professor of Marketing at the business school ESCP Europe, Associate Dean of the ESCP Europe Executive PhD Program and the Scientific Director of the ESCP Europe Research Center on Big Data. Professor Haenlein’s research expertise lies in customer relationship management (CRM), social media and marketing research. Specifically, he analyses the relationship between social networks and customer profitability.
Show more...
Business
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Spire: A 21st-Century Approach to Strategy and Risk Advisory
The Family Business Podcast
16 minutes 58 seconds
6 years ago
Spire: A 21st-Century Approach to Strategy and Risk Advisory
Interview with Matthew Hoffer Craig, Managing Partner, and Rebecca Bachmann, Chief Strategy and Technology Officer, Spire Strategy & Risk Advisory, Switzerland The most successful business partnerships can take root just about anywhere. Some occur in the boardroom, while many others happen at the gym or on the golf course. But then there’s the case of Rebecca Bachmann and Matthew Hoffer Craig, who struck up a conversation on a bus heading to a tech conference and are now partners in Spire, a Swiss-based strategy and risk advisory firm. They realised that with extensive and complementary skill sets, they could meet a demand that had yet not been addressed in the marketplace. Formed in November 2016, what makes them stand out from the rest is their self-described approach: “Ingrained in our DNA is the belief that a great strategy requires unrivalled contextual intelligence. Spire’s approach is designed to obtain this intelligence through a holistic analysis of key quantitative and qualitative data points within and between three pillars: organisation, industry and environment.” If past performance is any indication of future success, then the sky is the limit for the pair behind Spire. Together, Rebecca and Matthew’s collective work experience involves stints at Strategy&, the World Economic Forum, the US Department of State, General Dynamics and J.P. Morgan Investment Bank. Tharawat Magazine recently sat down with Rebecca and Matthew to discuss the new enterprise and how 21st-century technology is affecting the global business landscape.
The Family Business Podcast
The ways big data is impacting today’s business climate may be too numerous to count. The ability to access oceans of data relatively easily is a fairly new but massive phenomenon. And while many are excited about the capability, few are seriously examining how to leverage this data to exercise the core function of any business – sell a product or service in the marketplace. Few areas are as greatly impacted by this development as marketing and customer relationship management. But how does having so much data about customers improve marketing decisions for companies? There are currently strides being made in answering these questions. Certainly, cloud-based solutions are available that can help businesses leverage data to lower their Customer Acquisition Cost (CAC), for example. Studying these emerging issues quite intensely is expert Michael Haenlein, Professor of Marketing at the business school ESCP Europe, Associate Dean of the ESCP Europe Executive PhD Program and the Scientific Director of the ESCP Europe Research Center on Big Data. Professor Haenlein’s research expertise lies in customer relationship management (CRM), social media and marketing research. Specifically, he analyses the relationship between social networks and customer profitability.