Gary Bird, founder of SMC National, joins Kyle and Colin to break down why 80 percent of dental practices stall and how the top 20 percent keep growing. We dig into the real math of new patient flow, including unanswered calls that hover near 35 percent, front desk conversion that averages 50 percent on marketing leads, and 2 to 3 week waits that drive 30 to 40 percent no shows. Gary shares simple fixes that stack, answer more calls at peak times, train for redirect questions, and use hybrid block scheduling so new patients get in today or tomorrow.

Then we connect growth to incentives. Colin and Kyle share how TeamCare automates micro bonuses for Google reviews by tagging everyone who touched the visit, and why goal based and individual rewards lift culture and output. We also cover a 144 practice study where a 10 dollar hygiene reactivation bonus returned about 38 times the investment. Plus, Gary’s new series My Dental Playbook and the power of clear scoreboards for teams.

If you care about phones, schedules, reviews, and incentives, this one gives you a clear playbook you can use this week.