In this inaugural episode of The Extraction, Kyle Bergman and Colin Ambler discuss the critical importance of pre-appointment rates in dental practices. They explore how many practices are unaware of their actual pre-appointment rates and the implications of this oversight. Through real examples and data analysis, they highlight the need for accountability and transparency in practice management. The conversation emphasizes that retaining existing patients is more cost-effective than acquiring new ones, and that a high pre-appointment rate is essential for sustainable growth. The episode concludes with a call to action for practices to utilize TeamCare's tools to improve their pre-appointment rates and overall performance.