We all say we care about customer experience. But most businesses still treat CX like a buzzword…something that sits on a Miro board, disconnected from how the customer actually moves through your brand.
In this episode, I’m joined by the brilliant Brittany Fox, Founder and CEO of Nevam, a platform transforming how teams visualise, prioritise and fix broken customer journeys.
We dive into how CX often gets misunderstood, why most “customer journey” maps are missing huge blind spots, and what solopreneurs, startups, and large teams alike can do to close the gap between insight and execution.
If you’ve ever wondered how to make your customer experience more human, intuitive, and action-oriented, this conversation is for you.
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ABOUT THE GUEST
Brittany Fox is the Founder and CEO of Nevam, a platform built to help teams visualise, prioritise, and fix broken customer journeys - fast.
After leading marketing execution for brands like GAP and consulting at Deloitte, she kept seeing the same problem: businesses had no way to see the entire customer journey in one place. Nevam was born from that frustration - and from her kitchen table, during maternity leave.
In just 12 months, Nevam was selected by Techstars, built an MVP in 12 weeks, and signed its first enterprise client before launch. Britt is now on a mission to bring clarity and action to the chaos of CX, helping brands create seamless, human-first experiences.
Bless it be.
With love,
Laetitia