Meet Alex D. Font
Alex D. Font is the Cofounder of Top RockEcommerce, helping Chinese ecommerce merchants succeed in the U.S. and Europe through TikTok and other platforms.
He’s also the VP of Business Development at KKH, a Shanghai-based Customer Experience company.
With over 30 years in business development, consulting, and client services across the U.S., Japan, Korea, and China, Alexknows a thing or two about leading and managing people.
In our conversation, Alex shares how to spot hidden talent, balance AI with human connection, and handle tough leadership challenges — including working under a micromanager named "Skittles".
He reflects on how leadership has changed overthe years and offers practical advice for building resilient, people-first teams.
MAJOR TAKE AWAYS1. Spotting and Developing Talent: Alex will share how to identify hidden talent — from the "glitter in theeye" to strategic thinking — and how to nurture it for long-term success.2. Balancing AI and Human Connection: Learn how to integrate AI into customer service without losing the human touch that drives engagement and loyalty.3. Building Resilient, People-First Teams: Discover how to create a culture where employees feel valued, supported, and motivated to thrive — even in high-pressure environments.