That was Matt Lynch, Founder of MoonShot.

Have you ever wondered why some live experiences capture our hearts better than others? Consider places like Disney Land, where a commitment to exceptional service excellence sees them described as the happiest place on earth.

MoonShot works with organizations to engage and train frontline staff and volunteers to live and breathe brand ethos through programs that provide opportunities for upskilling and connections. While you might hear Disney and think - that’s all well and good if you have a huge budget - how does this apply to someone like me? In this episode of the podcast, Matt discusses how organizations of all shapes and sizes (and budgets) can implement simple steps to better engage with their staff and volunteers to ensure a world class experience for volunteers, fans and participants alike.

As the world pivots away from in person training to the digital world, we also discuss the importance of understanding volunteer motivations to accommodate engaging experiences for a diverse range of backgrounds and demographics.

This episode of the podcast was hosted by Shannan Gove.