This week’s guest on The Employee Experience Podcast is Hollie Delaney, Chief People Officer at Power Home Remodeling (Ex-Zappos)

With over two decades of experience in HR, Hollie Delaney knows how important it is to adapt her approach to new contexts with different needs. One thing she’s learned, for example, is the crucial balance between giving employees ownership and encouraging integration across the workforce. 

For Hollie, ownership means being empowered to do your work in the best way you know how. Without it, employees are at risk of becoming disengaged – and so are customers.  

“When you're in a position where you don't feel any ownership or empowered to do your work and contribute to the organization, automatically you become less engaged,” Hollie tells Gillian. “And that’s the same for any employee anywhere.” 

An empowered employee is also one who feels they can bring their whole selves to their work. 

“Helping employees find out what their purpose is and what they’re passionate about, and how they can turn that into something that the business needs, that’s the perfect recipe. 

“I think that can be done in so many different ways – just giving them the space to be themselves, to bring their whole selves to work and use those little things that make them special in their everyday job.”  

According to Hollie, empowering employees helps give them a feeling of accomplishment and productivity. “And at the end of the day, I think that’s all anybody wants.” 

Listen back now to learn more about empowering employees, helping them normalize and navigate burnout, moving past a one-size-fits-all approach to people management, and more.

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