#BehavioralHealthCenters don’t have a lead problem — they have a follow-up problem.
In this episode of The elev8.io Podcast, Gary Garth sits down with Amber Vaughan, CMO at Cornerstone Healing Center, to unpack one of the most mission-critical, and most neglected components of treatment center growth: admissions enablement
Amber brings over 15 years of experience in marketing, clinical operations, and admissions leadership. In this conversation, she breaks down how to build an ethical, high-performing admissions system that turns inquiries into admits, without burning out your team or letting patients fall through the cracks.
They cover how to reduce missed calls, align teams across marketing and BD, and create a patient-first system built on empathy, urgency, and clarity.
Stick around until the end to hear Amber’s “magic wand” fix for the entire industry, and why 7 out of 10 people looking for help still aren’t getting it.
🚀 Key Topics / Timestamps
00:44 – What is admissions enablement (and why it matters)
03:20 – The shocking missed call rates across the industry
06:15 – Why your CRM may be your biggest conversion killer
10:08 – Hiring vs. fixing: When to scale your admissions team
13:42 – The KPIs every admissions leader should track
16:00 – Coaching culture: How to train empathy and urgency
19:25 – How tech and automation can support (not replace) your team
23:10 – Preparing for payer changes, audits, and fraud risk
27:48 – Amber’s “magic wand” solution to fix patient access
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🎧 Podcast Platforms:
Spotify: https://open.spotify.com/show/07DofmdcmrCimcnyOzS1nJ?si=a4a6ca40a1554ef4&nd=1&dlsi=952f6812f3054c4b
Apple Podcast: https://podcasts.apple.com/us/podcast/the-elev8-io-podcast/id1831101794
🚀 Guest & Host Social Media
Guest LinkedIn: Amber Vuaghan https://www.linkedin.com/in/amber-v-718007258/
Host LinkedIn: Gary Garth https://www.linkedin.com/in/garygarth/
🚀 360° Patient Acquisition Solutions For Behavioral Health Centers
https://elev8.io/
☎️ 305 424 9615
#AdmissionsEnablement #BehavioralHealthMarketing #FullCensusStrategy #HealthcareLeadership #BehavioralHealthPodcast