Navigating ecommerce returns can be complex. Join Simon de Raadt and Dayu Yang as they break down the challenges and costs of handling returns in the D2C ecommerce space. They explain the inefficiencies of traditional return practices, detail the significant cost implications, and offer alternative solutions like discounts, donations, and other creative customer service strategies. Learn why some returns are better avoided and how to enhance sustainability within your ecommerce operations. This episode lays out crucial insights for any ecommerce brand aiming to optimize their return processes.

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