In this episode of The Driving Podcast, host Lorraine Sommerfeld is joined by Chris Muir, technician, consultant and professor at Centennial College. For many consumers, the transition from the showroom to the service bays is not always a smooth one. What should you be asking? How is warranty work handled? Who is working on my vehicle? Transparency is good for dealer-customer relations, so how do I ensure I'm getting the best information in terms I can understand? And, because turnabout is fair play, we'll also talk about some of the nonsense that consumers can try to pull.  Learn more about your ad choices. Visit megaphone.fm/adchoices