In this episode of The Doctors Lounge Podcast by Business for Doctors, we’re joined by AJ Lemar from ASAP Telecom to discuss one of the most overlooked but critical aspects of running a medical practice - reliable phones and internet.

AJ explains why connectivity is more than just convenience; it’s the backbone of patient communication and practice efficiency. We dive into common challenges medical centres face, from unreliable NBN connections to poorly managed call flows, and explore practical solutions that ensure smooth operations.

We also unpack the pros and cons of cloud-based vs on-premise phone systems, how CRM integration and call recording can transform patient service, and why specialist providers like ASAP Telecom prioritise medical clients with hands-on, responsive support.

Whether you’re setting up a new clinic or upgrading existing systems, this episode offers valuable insights into building reliable, efficient communication solutions that keep your patients - and your business - connected.