Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.
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Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.
Optimize ServiceNow Operational Services to Overcome the Talent Gap
The Distillery - Distill the Power of ServiceNow
12 minutes
1 year ago
Optimize ServiceNow Operational Services to Overcome the Talent Gap
Dive into the world of ServiceNow operational services with Felix Ortiz, Cask's Principal Program Manager and Director of Operational Program Transformation. Discover the common challenges platform owners face in managing their ServiceNow instances and learn how to proactively address staffing shortages, outsourcing pitfalls, and the importance of a 90-day backlog. Gain insights on establishing effective platform governance and leveraging Disciplined Agile to drive continuous improvement. Whe...
The Distillery - Distill the Power of ServiceNow
Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.
