Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.
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Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.
Aligning Vision and Expanding Capabilities: Insights from Adam Follmer's ServiceNow Journey
The Distillery - Distill the Power of ServiceNow
21 minutes
1 year ago
Aligning Vision and Expanding Capabilities: Insights from Adam Follmer's ServiceNow Journey
Sean Dawson welcomes Adam Follmer, platform owner at a mid-sized global law firm, to discuss their ServiceNow journey. Learn why they chose to implement CSM before ITSM and how they managed a swift ITSM rollout in just six months. Adam shares the impact of adopting agile methodologies, the importance of stakeholder engagement, and strategies for managing rapid change within the organization. Whether you're starting your ServiceNow journey or looking to optimize your current setup, this episod...
The Distillery - Distill the Power of ServiceNow
Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.
