On this episode of The Digital Leader Show we are discussing a tale of two customer experiences…PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every Wednesday at Noon ET/9am PT. About the Speakers: IRPA AI Analyst, Kieran Gilmurray, is an AI & Automation expert and a 7-time LinkedIn Top Voice. He has been awarded the distinction of "Best of LinkedIn Influencers - Artificial Intelligence and Marketing, 2024". Kieran Gilmurray is the author of the books “The A-Z of Organizational Digital Transformation” and “The A to Z of Generative AI: A Guide to Leveraging AI for Business”.Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.